Privacy policy

At ESEE GLOBAL, we value your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase through our online store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information such as:

Full name
Billing and shipping address
Email address
Phone number
Payment and transaction details
Order and purchase history
Account information
Customer service communications
Information you voluntarily provide through forms or other interactions

We may also automatically collect certain technical information, such as your IP address, browser type, device information, operating system, and interactions with our website.

2. How We Use Your Information

We use collected information to:

Process and fulfill orders
Confirm and manage purchases
Arrange shipping and delivery
Process payments
Provide customer support
Respond to questions and requests
Manage customer accounts
Improve our website and services
Personalize your shopping experience
Detect and prevent fraud or unauthorized activity
Send promotional communications where permitted
Comply with applicable legal obligations

3. Payment Information

Payments may be processed through secure third-party payment providers. Your payment information may be collected and processed directly by these providers according to their own privacy policies.

ESEE GLOBAL does not intentionally store complete payment card details on our own systems unless necessary and permitted through our payment-processing services.

4. Cookies and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to operate and improve our website.

These technologies may help us:

Remember your shopping cart
Save your preferences
Understand website traffic
Analyze website performance
Improve functionality
Provide relevant advertising or marketing where permitted

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. How We Share Information

We may share your information with trusted third parties when necessary to operate our business and provide services to you. These may include:

Payment processors
Shipping and delivery providers
Website and hosting providers
E-commerce service providers
Analytics providers
Marketing and advertising partners
Customer service providers

We may also disclose information when required by law, legal process, or governmental authority, or when necessary to protect our rights, customers, property, or business.

We do not sell your personal information as a standalone product.

6. Third-Party Websites

Our website may contain links to third-party websites, services, or applications. These third parties operate independently and may have their own privacy policies.

ESEE GLOBAL is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

7. Data Security

We use reasonable technical, administrative, and organizational measures designed to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal requirements.

When information is no longer required, we may delete or anonymize it where appropriate.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Object to or restrict certain processing
Withdraw consent where applicable
Request information about how your information is used

To make a privacy-related request, please contact us using the information below.

10. Marketing Communications

If you subscribe to our emails or other marketing communications, we may send you information about products, promotions, special offers, and store updates.

You may unsubscribe at any time by clicking the unsubscribe link in our marketing emails or contacting us directly.

11. Children's Privacy

Our website is not intended for children to independently provide personal information or make purchases. We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.